Terms & Conditions
Purchases from WOOLTON & HEWITT and use of our website are subject to the following sales and general terms and conditions.
Purchases from WOOLTON & HEWITT and use of our website are subject to the following sales and general terms and conditions.
Section 1: Definitions
1.1 "We" | "Our" means WOOLTON & HEWITT, 9 Lower Kings Road,
Berkhamsted, Hertfordshire, HP4 2AE, United Kingdom.
1.2 "You" | "Customer" means the person who's name appears on our
purchase and/or service Order/Invoice/Receipt.
1.3 “Goods” | "Items" means the rings or jewellery or any part
thereof that you purchase from us as set out in the Order
document.
1.4 “Services” means the services (for example, re-sizing or
repairing) that we have agreed to perform on goods in your
ownership.
1.5 "Britain" | "British" means any location within England,
Wales, Scotland & the Isle of Man. "NI" means Northern
Ireland.
1.6 "Overseas" means not within Britain and NI as defined in
paragraph 1.5.
1.7 "Website" means https://www.wooltonandhewitt.co.uk
Section 2: Highlights
2.1 Your goods will be made specially for you
so orders cannot be cancelled nor goods returned unless faulty.
2.2 Our delivery targets are estimates; if your Special Day is
within eight weeks please ask us for a firm delivery date.
2.3 Dimensions of goods (e.g. widths, depths, sizes) are subject
to tolerances that are standard within the jewellery industry.
2.4 We offer free delivery to British addresses. For other
destinations please check that we can deliver to you and the
price.
2.5 Payment can be made by debit or credit card via our website,
or by bank transfer.
2.6 The decision on ring size is yours; we offer a ring sizer
service and advice.
2.7 Rings of complex design, and those set with diamonds, may
have to be re-made rather than simply re-sized.
2.8 If you are allergic to any type of metal please let us know
before you order.
2.9 Post-production engraving will be more costly than when
specified with a new ring.
2.10 Delivery shall be evidenced
by a record made at the time by the delivery person, see 3.2.7
for full details.
2.11 It is inevitable that rings and other jewellery will
scratch, mark, and change shape due to wear and tear.
2.12 For diamond and gem set goods we recommend regular
inspection of the settings by a jeweller.
2.13 Our 10 year warranty covers manufacturing defects but not
wear and tear.
2.14 The precise colour of precious metals cannot be shown
accurately on a website or by replicas.
2.15 Overseas customers should expect to pay import duty, local
taxes and fees (see your local Customs Authority).
Section 3: Sales Terms & Conditions
3.1 Contract Agreement
3.1.1 All prices are per item (unless otherwise stated) and shown
in Pounds Sterling (GBP).
3.1.2 Please read these Terms & Conditions before clicking an
"Add to Basket" button or otherwise placing an order; completion
of the online buying process, indicated by completing the PayPal
payment process or making payment or part payment in any other
way, shall be deemed as acceptance of these Terms & Conditions
in full.
3.1.3 All of our goods and services information including prices,
provided via our website, quotations, order forms, emails, or
other means, are an invitation to treat. Orders and payments are
subject to our acceptance which we signify with a written "Order
Confirmation". We reserve the right to accept or decline any order
(in whole or in part) at our discretion.
3.1.4 The Order document that accompanies our Order Confirmation
shall be the definitive, complete and sole source of the
description of the good/services you have purchased. Any images
contained therein, and any external sources of information (e.g.
samples and our website except for the Terms and Conditions page)
are provided for the sole purpose of giving an approximate idea of
the goods and/or services described and shall not form part of the
contract.
3.1.5 Only a price with a stated period of validity may be taken
as a quotation. For clarity, all orders placed against a quotation
or otherwise are subject to our acceptance.
3.1.6 For the security of all parties once a payment is received
we may conduct a variety of checks to validate the personal
information you have provided with your order.
3.1.7 In the vast majority of cases we will accept your order and
send you an email as confirmation; in certain circumstances we may
need to contact you for further information with which to validate
your details. In the rare event that we decline an order we will
make a full refund of all monies paid (in the case of a PayPal
processed transaction via their refund process) and notify you
accordingly.
3.1.8 If, for reasons beyond our control, the requested
goods/services are not available we will not supply a substitute.
In this event we will discuss options with you but, of course, a
full and immediate refund may be requested.
3.1.9 Goods delivered overseas may be subject to local VAT, import
duty and local taxes and/or other charges. It is your
responsibility to familiarise yourself with the amounts that may
be due and to make the appropriate payments as demanded by the
relevant authorities (please see 1.4.4 for additional costs that
may apply to importing jewellery into your country).
3.1.10 The dimensions of goods (e.g. widths, depths, and sizes)
are subject to tolerances that are standard within the jewellery
industry.
3.1.11 All goods delivered in Britain/NI will be hallmarked by an
official assay office as required by law (please note the
exemption for very lightweight pieces). The quality of the
precious metal used will be given by a millesimal fineness such as
750 gold or 950 platinum. Due to general familiarity we also
describe gold fineness in carats. Should this be divergent it is
the millesimal value that is precise and will be the grade
supplied. It should be noted that our 24ct gold will be hallmarked
with a fineness of 990.
3.1.12 For deliveries to all "Convention
countries" items will carry "Common
Control Marks" which are equivalent to British hallmarks and
recognised under UK Law.
3.1.13 Where an item is constructed from different grades of a
single precious metal (e.g. 750 gold and 990 gold) this will be
indicated by workshop fineness marks, however, the hallmark will
be for the lower of the grades present in the design.
3.1.14 Our website (www.wooltonandhewitt.co.uk) is for use only by
customers aged 18 and over.
3.1.15 WOOLTON & HEWITT is owned and managed by P. Hewitt
(Proprietor), 9 Lower Kings Road, Berkhamsted, Herts., HP4 2AE,
UK.
3.2 Delivery Policy
3.2.1 We can deliver only to the name and address provided with
your PayPal payment or as confirmed by your bank or card company.
Any other arrangement must be confirmed by us in writing in
advance of the order.
3.2.2 The estimated delivery period is stated on each item's
information page, and should be seen as a guide only. This is our
target time for manufacture. If the item is needed within 8 weeks
please contact us prior to purchase and request a guaranteed
delivery date.
3.2.3.1 Orders to British/NI addresses will be delivered using an
insured service free of charge.
3.2.3.2 For overseas deliveries a shipping fee including in
transit insurance will be payable. This fee will be specified in
our quotation and order form. We reserve the right to decline to
send items to some countries/locations.
3.2.3.3 For all deliveries, before dispatch, we will email you
photographs of the package containing your order.
3.2.4 You agree that we may give our chosen delivery company your
name, address, telephone number and email address for the purpose
of facilitating delivery and, for overseas customers, also for
importation and Customs related matters.
3.2.5 When receiving your order the following procedure applies:
3.2.5.1 An adult signature will be required from the person
accepting the parcel at the agreed deliver address.
3.2.5.2 Before signing for the package, it should be inspected for
damage or tampering. We may have provided you with images of the
package as a reference point.
3.2.5.3 If necessary, the nature of the problem must be recorded
on the delivery receipt. This should be done in the presence of
the deliver person with a statement such as CRUSH DAMAGE TO TOP /
SIDE, HOLE IN RIGHT SIDE, CORNER TORN AND TAPED BACK, OPENED IN
TRANSIT AND RESEALED, INNER BOX AND CONTENTS MISSING. You also
agree to immediately take photographs of the parcel and its
contents and to email them to us. A video of you opening the
parcel would be ideal. You also agree to provide any further
details needed to support an insurance claim with the courier
and/or insurance provider.
3.2.6 In the rare event that delivery is delayed or does not take
place we cannot provide compensation for any actual or
consequential losses.
3.2.7 Due to coronavirus (COVID-19) the Royal Mail and delivery
companies may no longer capture signatures at the point of
delivery. Royal Mail: "Due to the current coronavirus situation
we’re no longer asking recipients to sign for items." [Source:
https://personal.help.royalmail.com/app/answers/detail/a_id/19910/~/my-royal-mail-signed-for%C2%AE-item-arrived-without-a-signature-being-taken].
FedEx: "In efforts to minimize physical interactions, customers
may be asked to verify recipient name in lieu of a physical
signature." [Source:
https://www.fedex.com/content/dam/fedex/lac-latin-america/downloads/covid-19-docs/fedex-covid-19_service_impacts_EN.pdf
26 August 2021]. As a consequence it is expressly agreed that
ownership with risk and responsibility shall be transferred to the
buyer at the moment the goods are delivered to the buyer, their
partner or any apparent representative at the delivery address
(for example concierge, doorman, front desk clerk, residential
occupant, security guard or other functionary of the delivery
location) and that this shall be evidenced by the signature of the
recipient or a record of the delivery as made by the delivery
person.
3.2.8 In the event that there is no one at the delivery address to
which delivery can be made, it is your responsibility to arrange
with the delivery company for a second delivery or personal
collection and that any costs thereby arising will be at your
expense.
3.2.9 In the event that an item is returned to us as undelivered
we will contact the buyer to discuss re-delivery. A re-delivery
fee will be payable by the buyer.
3.2.10 Any other delivery or collection method must be agreed by
us in writing and in advance of the order.
3.3 Returns Policy
3.3.1 Our goods (wedding rings, engagement rings, and wedding
jewellery) are made to order and therefore cannot be returned.
3.3.2 After placing an order we will contact you to confirm all
the details. Once this confirmation has been given the manufacture
of the pieces will start and it will not be possible to cancel
your order.
3.3.3 Notification of a fault must be within 7 working days from
the day following delivery. The date of delivery shall be as
evidenced by the delivery company, see 3.2.7. After this period we
will deem that the goods have been accepted in accordance with the
order.
3.3.4 A fault is where an item supplied by us is found not to
match in a material way the description we provided, not to be the
size ordered given normal industry tolerances, or not to be of
satisfactory quality.
3.3.5 Once we have determined that a fault exists we will refund
your return delivery costs and replace or repair or re-size the
item as quickly as possible. However, if the problem is found not
to be a fault, for example you wish a different ring size, then
all costs including the cost of returning the item will be at your
expense.
3.3.6 If a manufacturing fault develops during the Guarantee
period (see Section 3.5) it will be repaired free of charge and,
provided prior agreement to the method of return has been obtained
from us in writing, we will refund the shipping cost but noting
that you retain responsibility for the item until it has been
safely delivered to us.
3.3.7 We will make your rings in the sizes you order. Upon
delivery if you decide that an alternative size is needed we can
re-size your rings however a minimum fee will be payable in the
range £50 to £100 per ring with the cost of the return being at
your expense. Re-sizing after 14 days from delivery will be
subject to quotation.
3.4 Payments (Domestic and Overseas)
3.4.1 We use PayPal to securely process credit and debit cards via
our website. With their state-of-the-art technology your purchase
is completely safe. Alternatively, you may make a bank transfer
using online banking or via a bank branch. Payment for your
goods/services is made when the full value in Pounds Sterling
(GBP) of your Order/Invoice has been received and acknowledged by
us.
3.4.2 PayPal protects your financial information with industry
leading security and fraud prevention systems. When you use PayPal
your card information is not shared with us (it is managed
privately by PayPal and the banking system).
3.4.3 If you are located in Britain/NI using an account in Pounds
Sterling there is no fee for using PayPal. For details of fees
that may be charged by your bank for a transfer please contact
them.
3.4.4 If you are located Overseas and/or not using an account in
Pounds Sterling any and all costs associated with the payment
method are for your expense. Please note that a) PayPal charges
various "cross border and currency conversion fees" depending on
your location, currency, and source of funds all of which are for
the purchaser's account (please check your local PayPal website
for details); b) fees that your bank may apply for handling the
payment to us are additional and for the purchaser to pay; c)
importing goods into your country may incur the additional costs
of import duty, customs handling fees, VAT, and local taxes all of
which are additional to our invoice and are at your expense
(please check with your Customs Authority for details).
3.4.5 PayPal will send us your name, address, contact details and
item information which we will use solely to confirm acceptance,
make delivery and to keep you up-to-date with your order. They
will not be used for marketing purposes nor will we disclose them
to third parties other than the delivery company (who will pass
them to Customs Authorities where necessary), and when disclosure
is required by law. For further details see the PayPal policy on
sharing personal information.
3.4.6.1 By prior arrangement and against a specific quotation, we
may agree to accept payment in a series of scheduled part
payments. Only once full payment has been made will the production
of your goods commence. Part payments of this kind are refundable
as long as full payment has not been made, the final part payment
being your agreement to place the order, see 3.1. Should a refund
be requested a reasonable deduction shall be made to cover our
administration costs and, in any event, the amount returned shall
not exceed the total value of the receipted part payments.
3.4.6.2 In special circumstances we may agree to start production
of you items(s) before full payment has been received. In this
case you are making a commitment to the purchase and to make the
balancing payment(s) on the date(s) agreed with us. If you fail to
make a scheduled part payment we will pause production of your
item(s) and allow 48 hours for the the outstanding payment(s) to
be received. After that period if the required payment(s) have
still not been received we shall deem this a breach of contract on
your behalf and cancel your order. We will calculate our costs and
depending on the amount paid either a) offer a partial refund, or
b) invoice you for the outstanding amount.
3.5 Warranty & Material Specifications
3.5.1 Although rare, allergies to metals in precious metal alloys
are possible. We cannot be held responsible for the effects of an
allergic reaction, please see section 3.12 for further
information.
3.5.2 As required by British consumer rights law you can expect
your items to be of satisfactory quality and to be fit for
purpose.
3.5.3 The goods we create carry a 10 year warranty against
manufacturing defects starting from the day of delivery. Expressly
excluded from our warranty, but not limited to, are:
3.5.3.1 Damage to any part of the item, or the loss or damage of a
diamond or other stone, caused by wear and tear (both normal and
excessive), misuse, negligent handling, improper care, accidents,
loss, or theft. It is noteworthy that diamonds are brittle and can
be chipped and even broken, they can be scratched by other
diamonds or appear scratched due to multiple tiny chips.
3.5.3.2 Scuffs, nicks, scratches, dents, blemishes, loss of
surface plating (e.g. gold, rhodium and ruthenium plating) and
other forms of abrasion (all of which are inevitable over time as
your items are subject to normal wear and tear);
3.5.3.3 Deformation of the circular shape of rings (for example,
becoming oval or twisted) as this can only be caused by external
forces that are part of normal wear and tear.
3.5.3.4 Imperfections in diamonds and gem stones which occur
naturally and are within the relevant colour/clarity specification
are not manufacturing defects.
3.5.3.5 Repair, re-sizing, or restoration performed by someone
other than us, if deemed upon inspection by us to be of
sub-standard quality, shall void our warranty.
3.5.4 Our liability under our warranty shall be limited as stated
in Paragraph 3.12.
3.5.5 To return an item under warranty please see 3.3 Returns
Policy.
3.5.6 We inspect and test the settings of diamonds and precious
stones with extreme care prior to delivery and therefore we cannot
be held responsible for the loss of a precious stone unless we
confirm a manufacturing defect. The settings of diamonds are
subject to wear and tear and therefore should be inspected by a
reputable jeweller at least every 12 months, with repairs
undertaken as recommended.
3.5.7 White gold is not pure white in colour; it is an alloy of
yellow gold and other metals. White gold goods may be rhodium
plated to give them a completely white finish. However, rhodium
plating does wear off and the colour will change over time as the
underlying precious metal becomes visible. This is not a
manufacturing fault and can either be enjoyed as the patina of age
or the item may be restored by re-finishing and re-plating. If the
use, or non-use, of rhodium plating is of importance to you please
ask us to provide the relevant details prior to purchase.
3.5.8 Many ring designs, including complex shapes, diamond set
rings, patterned rings, and multi-coloured rings, can only be
re-sized to a small degree or not re-sized at all. To change the
size you can return your ring and we will re-make it in the size
required. Contact us for a quotation.
3.5.9 Before sending an item to us please obtain our agreement in
the form of a Return Number or a Service Order Number. This
reference is our agreement to receive and take care of your
property whilst in our possession. Without prior agreement we
cannot be held responsible, under any circumstances, for lost or
damage to your property. You are responsible for your property up
to the point of delivery to us. We highly recommend use of an
insured, tracked and signed-for delivery method.
3.6 Engraving
3.6.1 The prices given on this website for engraving are based on
the engraving request being placed at the time the rings are
ordered, please see the Engraving
page for details.
3.6.2 Should you decide on engraving after the ring has been
ordered please request a quotation. The price of post-production
engraving will be higher than when specified with a new ring.
3.6.3 The length and size of your inscription is subject to space
being available on the rings.
3.6.4 The inscription must be supplied by email and only spelling
deviations form this will be considered as a fault. Following
completion, all changes or amendments to the engraving will be
chargeable.
3.6.5 Other forms of engraving such as facsimile hand engraving
can be quoted for when so requested by the customer.
3.7 Product Photographs
3.7.1 The colour of items shown in photographs on this website is
indicative only. This is because, due to screen and software
differences, it is not possible to obtain a true colour by viewing
a website. The colour of goods supplied will vary from that shown
online.
3.7.2 The size of items shown on this website is not a true
reflection of actual size.
3.8 Ring Sizer Loan Service
3.8.1 Items supplied under our Ringer Sizer service remain our
property and are provided on a loan basis for your use.
3.8.2 Ring sizers should be worn for no more than 30 minutes as
they are made of base metal and prolonged exposure may cause an
adverse skin reaction.
3.8.3 The sizers may be retained for up to 5 days and then
returned in the condition supplied and with all items together.
3.8.4 Due to coronavirus (COVID-19) the Royal Mail and delivery
companies do not always allow delivery signatures. The delivery
person will instead log that delivery has been made. As a
consequence it is expressly agreed that the sizers shall have been
delivered and thus become the responsibility of the addressee at
the moment a record of the delivery has been made by the delivery
person or a signature obtained form the recipient.
3.8.5 A deposit for the amount shown on the
ring sizer page will be requested which covers up to 2 sets
of partial ring sizers. The deposit is payable by bank transfer
and any related bank fees represent a cost between you and your
bank.
3.8.6 If you pay the deposit from an account that is not in Pounds
Sterling (GBP) please be aware that international bank fees apply
and foreign currency movements mean that the deposit amount you
receive back will be less than the original amount - we make no
charge ourselves, this difference will be made up of various
financial, exchange rate, and cross-border transaction costs.
3.8.7 Sizers for Britain/NI - We will include a prepaid return
packet, you'll just need to go to a Post Office to obtain proof of
posting. For clarity, if you are in the Channel Islands, the Isle
of Man or a British Overseas Territory please see section 3.8.8
3.8.8 Sizers for Overseas - We ask that you purchase your rings
first and then request to confirm your sizes. We will cover the
cost of sending the sizers to you; you will be responsible, at
your own expense, for returning them to us using an appropriate
tracked and insured delivery service.
3.8.9 The date of return shall be the date of your proof of
posting/carriage as supplied and confirmed by a national postal
service or a reputable international courier. Upon receipt of all
the items your deposit will be returned via bank transfer. You
will need to provide us with your bank details so we can process
the refund. After 12 months from the date of the return of our
items, if you have not given us the necessary bank details, you
waive our agreement for the return of the deposit and we shall
deem it to be a payment for the service(s) provided.
3.8.10 We reserve the right to charge GBP £10.00 per day for the
late return of our items. If the ring sizers are not returned to
us within 30 days, or returned incomplete or in a damaged
condition, we will recover our cost of repair or replacement by
withholding your deposit and by invoicing you for the additional
balance of the costs related to their replacement.
3.9 Sample Service
3.9.1 Items supplied under our Sample Services remain our property
and are provided on a loan basis for your use for up to 5 days
from the date of delivery or for a pre-agreed period, and then
returned in the condition supplied and with all items together.
Where your sizes are provided we will also supply on loan up to
two partial sets of professional ring sizers.
3.9.2 The Royal Mail and delivery companies do not always
allow/demand delivery signatures. The delivery person may instead
log that delivery has been made. As a consequence it is expressly
agreed that the samples and/or sizers shall have been delivered
and thus become the responsibility of the addressee at the moment
a record of the delivery has been made by the delivery person or a
signature obtained form the recipient.
3.9.3 Samples allow you to see the shape and feel of a design. You
may place a sample ring onto your finger to get an impression of
how it looks. Our samples are not hypoallergenic and should not be
in contact with your skin for more than 2 or 3 minutes. They
should never be exposed to everyday activities as damage to the
sample will occur.
3.9.4 Samples are made in non-precious metals and set with
non-precious stones. Our sample rings are in standard sizes. They
will feel lighter than items made of precious metals, but they do
offer the opportunity to handle and to try on the design. The
colour of the sample is indicative only.
3.9.5 Most of our collection is available as samples, however some
are representative of a design theme rather than precisely as
shown on the website. Contact us for details of any particular
design.
3.9.6 Our Sample Service is open to couples around the world. The
number of samples you may have at any one time depends on your
location: GB, NI, CI & IOM = 3 samples, the EU = 2 samples,
and all other countries = 1 sample. All sample requests are
subject to our acceptance.
3.9.7 If you pay the deposit from an account that is not in Pounds
Sterling (GBP) please be aware that international bank fees apply
and foreign currency movements mean that the deposit amount you
receive back will be less than the original amount - we make no
charge ourselves, this difference will be made up of various
financial, exchange rate, and cross-border transaction costs.
3.9.8 Samples for Britain/NI - Unless return in person has been
agreed, we will include a prepaid return packet for which you
will need to visit a Post Office to obtain proof of posting.
For clarity, if you are in the Channel Islands, the Isle of Man or
a British Overseas Territory please see section 3.9.9
3.9.9 Samples for Overseas - We will cover the cost of send the
sample(s) to you; you will be responsible, at your own expense,
for returning them to us using an appropriate tracked and insured
delivery service.
3.9.10 The date of return shall be the date of your proof of
posting/carriage as supplied and confirmed by a national postal
service or a reputable international courier. Upon receipt of all
the items your deposit will be returned via bank transfer. After
12 months from the date of the return of our items, if you have
not given us the necessary bank details, you waive our agreement
for the return of the deposit and we shall deem it to be a payment
for the service(s) provided.
3.9.11 We reserve the right to charge GBP £10.00 per day for the
late return of our items. If the samples and/or ring sizers are
not returned to us within 30 days of the date of delivery or the
agreed return date, or returned in a partial or damaged condition,
we will recover our cost of repair or replacement by withholding
your deposit and by invoicing you for the additional balance of
the costs related to their replacement.
3.10 Bespoke Commissions
3.10.1 For complex designs the first stage of a bespoke order is
to commission a computer aided design (CAD) image which is a
chargeable service. Up to three design adjustments are included as
part of our CAD service. It should be noted that a major change to
the design may necessitate a restart of the CAD process which
would attract a separate charge.
3.10.2 We shall not be held responsible for any failure after all
reasonable efforts have been made to produce an acceptable design.
In the event that we are unable to produce an acceptable design,
we will nonetheless be entitled to retain or receive full payment
of all sums due for the CAD service provided.
3.10.3 If within six months of the CAD order the consequently
designed piece is ordered the CAD service fee will be deducted
from the price of the item, however if not the CAD fee covers the
service provided and is not returnable.
3.10.4 The finished items will be made in accordance with the
order specifications and any CAD images that have been produced.
It should be noted that CAD images are not photographic and will
not exactly reflect the finished item's colour, texture,
reflectiveness and other visual qualities. The finished items will
be deemed as complaint to specification unless we or the
manufacturers agree that an error, deviation or defect has
occurred.
3.10.5 Donor jewellery - If you provide us with your own jewellery
or precious stones as an input to a bespoke project the following
applies:
3.10.5.1 Use of your jewellery as donor material is AT YOUR RISK.
Your donor items may be damaged beyond repair and/or found in the
process of manufacture to be unusable.
1.10.5.2 Our examination and description of your item(s) will be
solely for the purpose of identification of your property and not
as a determination of its value, age, weight, dimensions, nor the
identity or fineness of any stone or metal it contains. It will
also not confirm ownership of or title to the item. Neither our
receipt nor any other reference we make to the item shall
constitute an appraisal or opinion by us as to any of the
aforementioned factors.
3.10.5.3 For diamond and gem set pieces, it will be necessary to
remove the stones from their settings in order to inspect them for
quality, condition, weight and dimensions. It is possible that
cracks or chips in your stones may be revealed or that a flaw in a
stone leads to a crack or chip. Removal of your stones is done at
your own risk and you agree that we shall not be responsible for
the condition of nor any damage to your diamonds or gemstones as a
consequence of this process. Also any subsequent re-setting of
your stones in the same or a new item shall be entirely at your
own risk.
3.10.5.4 Removal of the stones will inevitably result in a certain
amount of damage to the settings of your jewellery. If you decide
not to proceed with a bespoke commission your item will be
returned with loose stones and damaged settings as a result of
removing the stones. Your item(s) may be damaged further as a
consequent of metallurgical testing and other preparatory work. If
you decide to proceed with the new item any stones and precious
metal not re-used will be returned to you in their post-removal
non-wearable state.
3.10.5.5 In the unlikely event that your donor item is lost or
stolen whilst in our possession we will replace it with an item of
similar design and condition, or to provide compensation equal to
the price you would reasonably expect to pay to buy a similar item
at a British auction. For further details of our limitation of
liability please section 3.12.
3.10.6 All intellectual property rights of a bespoke design
including images, photographs, drawings, CAD files, and any
devices or components used for its manufacture are owned by us. We
reserve the right to use a bespoke design and any of its features
for marketing and promotional purposes, and to produce and sell
further pieces of the design.
3.11 Services
3.11.1 Requests for services (e.g. engraving, resizing, repair,
restoration, and condition reports) are undertaken on the basis of
"best possible" with the quality of outcome being commensurate
with the best endeavours of skilled craftpersons; all Service
Orders are subject to our Confirmation.
3.11.2 You will be responsible for the transportation and
insurance costs associated with sending the item to us. Return
delivery and insurance will be included in our Service
Order/Invoice.
3.11.3 Sometimes, after the craftsperson has started work, further
requirements may emerge. In this case we will inform you of the
issues, provide a revised price, and seek your agreement to
proceed. If you decline to continue with the necessary extra work
we will return the item to you in the best possible condition
given your discontinuation of the work and refund any value of the
service that it has not been possible to complete.
3.11.4 We know that you love your jewellery so we'll take great
care of it whilst it's in our possession. However if it were to be
lost or stolen or damaged beyond repair our liability is shown in
section 3.12 of these Terms and Conditions.
3.12 Liability
3.12.1 In relation to rings or other items provided by us we shall
not be responsible for any damage, injury or harm caused to
yourself, your property, or to any other person and/or their
property. For the avoidance of doubt we expressly exclude any
responsibility for the effects of allergic reactions that may be
experienced to metals contained within our rings, sample rings,
and ring sizers. For more details of the metals contained within
precious metal alloys please contact
us.
3.12.2 Our sole liability shall (at our option) be the replacement
or repair of the item concerned or the refund of the price paid to
us in respect of the item or to provide compensation equal to the
price you would reasonably expect to pay to buy a similar item in
similar condition at a British auction. We shall not under any
circumstances be liable for any indirect, special, consequential
or economic loss, loss of trade or reputation, loss of contracts,
revenue, goodwill, profits or other benefits whether arising from
breach of contract, negligence or otherwise howsoever. Nor shall
we be liable for any sentimental or emotional value, nor any value
associated with any claimed provenance or heritage. Further, we
shall be under no liability to the customer for any loss related
to the failure of the customer to comply with any instructions
given by us whether written, via our website, or oral in respect
of the item or as a result of the misuse of the item.
3.12.3 We shall (to the extent permitted by law) not be liable for
any loss or damage however caused unless such loss or damaged is
caused by our failure to exercise reasonable care and skill in the
provision of our goods and services.
3.12.4 If it should be proven that we are liable, then such
liability shall always be limited to the amount paid to us by the
customer.
3.13 Force Majeure
3.13.1 We shall be under no liability whatsoever for any delay or
failure in our performance or any of our obligations due to causes
beyond our control including without limitation from non delivery
or delays in delivery of any items due to or resulting by public
health measures, war, terrorism, civil unrest, strikes, lock outs,
fire, floods, explosion, government restrictions, inability to
obtain materials or labour or act of nature.
3.14 Complaints Procedure
3.14.1 In the unlikely event that you wish to make a complaint
please send full details in writing to WOOLTON & HEWITT, 9
Lower Kings Road, Berkhamsted, Hertfordshire, HP4 2AE, United
Kingdom.
3.15 General
3.15.1 We reserve the right to amend these Terms and Conditions
from time to time without prior notice. While any such changes
will not be retrospective, you are advised to check these Terms
and Conditions from time to time for updates.
3.15.2 No variation to these Terms and Conditions shall be
effective unless in writing and signed by the parties or their
authorised representative.
3.15.3 Nothing in our Terms and Conditions affects your statutory
rights.
Section 4: General Website Terms &
Conditions
4.1 You acknowledge that all intellectual property rights,
including any trade marks or copyright in the content of this
website, are owned by us or our third party suppliers and
partners. Nothing contained herein shall be construed as granting
any license or right to use any of our intellectual property
except where expressly stated in writing.
4.2 Material may not be copied, reproduced, republished,
downloaded, posted, broadcast or transmitted in any way unless
written permission is granted by us.
4.3 You agree to use this website only for lawful purposes and in
a manner which does not infringe the rights of or restrict or
inhibit the use of or enjoyment of this website by any third
party.
4.4 At our sole discretion and without notice, we reserve the
right to suspend or terminate your registration to any free
services that may be provided by us.
4.5 You agree to indemnify, hold harmless and defend us from any
and all loss, damage and expense (including legal fees) incurred
by us on account of any claim or lawsuit arising out of or related
to your use of this site.
4.6 You accept that when you leave this site (whether knowingly or
not) we can no longer be responsible in any way for any material
that you encounter and we exclude (to the fullest extent permitted
by law) any liability that may arise with respect to or as a
result of such material causing any damage, costs, injury or
financial loss of any kind.
4.7 We use reasonable care and skill in providing the content on
this website but we cannot guarantee the accuracy, timeliness,
completeness or suitability of the content. Some content may
contain pricing information, however such pricing should be taken
as indicative and may not be replied upon and is expressly not a
quotation for the provision of the related goods or services.
4.8 In line with the needs of persons with different abilities,
and with the Disability Discrimination Act (DDA), we have taken
all reasonable actions to make this website accessible. All key
information provided on this website may also be obtained in print
or via a telephone discussion upon request.
4.9 We will not be liable for any claims, losses, including but
not limited to direct, indirect, special, economic and
consequential loss or damage (including but not limited to loss of
profits, loss of revenue or loss of goodwill), whether in
contract, negligence or other tortious action arising out of or in
connection with the use of this site.
4.10 All of our Terms and Conditions are governed by and will be
interpreted in accordance with English law and the parties submit
to the exclusive jurisdiction of the English courts.
4.11 Although we have taken all reasonable care to ensure that
that your use of this website is pleasurable, we do not warrant
that this website is free of viruses or bugs or that this website
is compatible with all computer systems and browsers types and
versions.
4.12 This website may include links to other sites on the world
wide web. We make no warranties as to the suitability or accuracy
of the content of any of those websites.
Last updated: 05 February 2024
Presentation Case
Our rings are presented in a luxurious wooden case with satin
lining.
Private Appointments
Book a viewing in our Hertfordshire shop or a location near
you.
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Sample Service
Most of our collection is available as samples you can try at
home.
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Ring Sizers
Get the perfect fit with our professional ring sizers.
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Worldwide Delivery
We offer fast secure delivery to most countries.
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Fine
Quality - beautifully made rings
Expert Advice - chat things over with us
Warranty - workmanship guaranteed
Delivery - fast and insured
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Our rings are made to order just for you. Expert jewellers will
fashion each wedding ring and engagement ring, creating
exquisite symbols of your love.
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Engraving adds that personal and romantic touch. Messages of
love, names or initials, and significant dates can be inscribed
inside the rings you choose.
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Types
of precious metal
Diamond
quality
Shapes
& finishes
Finger
size measurement
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